Responsible Gaming at ace37

Our Commitment to You

ace37 takes responsible gaming seriously. We believe that gambling should be an enjoyable, entertaining activity — and that every player has the right to robust tools that keep their experience safe. From the moment you register, a suite of player-protection features is available in your account settings, designed specifically for players in Bangladesh who want to stay in control of their gambling activity.

We are proud to offer one of the most comprehensive responsible gaming programmes available to online players in Bangladesh, covering deposit limits, loss limits, session time controls, cooling-off periods, and permanent self-exclusion. We also monitor player activity for early signs of problematic behaviour and may proactively reach out to players showing patterns that suggest gambling has stopped being fun.

1. Deposit Limits

Deposit limits are one of the most practical tools available to ace37 players in Bangladesh. By setting a cap on how much you can deposit over a given period, you ensure that your gambling activity stays within a budget you are comfortable with. Deposit limits can be set or adjusted at any time from your account settings panel.

• Daily deposit limit: the maximum total amount you may deposit across a single calendar day (midnight to midnight, Bangladesh Standard Time).
• Weekly deposit limit: the maximum total you may deposit over any rolling 7-day window, calculated from the day the limit was set.
• Monthly deposit limit: the maximum total you may deposit over a rolling 30-day period.
• When you reduce a deposit limit, the new lower limit takes effect immediately. When you increase a limit, a 24-hour cooling-off period applies before the higher limit becomes active — giving you time to reconsider.

2. Loss Limits and Wagering Limits

In addition to deposit limits, ace37 allows players to set limits on how much they can lose or wager over a given period. These controls add an extra layer of protection beyond simply capping what you put in — they also cap what you stand to lose.

• Daily, weekly, and monthly loss limits: once your net losses reach the limit you have set, you will not be able to place additional bets until the relevant time period resets.
• Wagering limits: a cap on the total value of bets you may place within a given time window, regardless of wins or losses. Useful for players who want to control the volume of their betting activity.
• As with deposit limits, reductions to loss or wagering limits take effect immediately, while increases require a 24-hour review period before they become active.

3. Session Time Limits

Long gambling sessions can be tiring and may lead to poor decisions. ace37 lets you set a maximum session length to make sure you take regular breaks. When your session time limit is reached, you will receive an alert and, depending on your settings, may be automatically logged out.

• Session time limits can be set in increments starting from 30 minutes up to a maximum of 8 hours per session.
• A reality check pop-up appears every 30 minutes by default, showing you how long you have been playing and your net balance for the current session.
• You may increase or decrease session time limits at any time. Decreases take effect immediately; increases require the standard 24-hour delay.

4. Cooling-Off Periods (Time-Out)

If you feel you need a short break from gambling but are not ready for full self-exclusion, a cooling-off period (time-out) lets you pause your account for a fixed duration. During a cooling-off period, you cannot log in, place bets, or make deposits — but your account remains open and your balance is preserved.

• 24-hour time-out: a one-day break, useful if you have had a frustrating session and want to step away before making further decisions.
• 7-day time-out: a one-week break that removes gambling from your routine while you reassess whether it remains a positive part of your entertainment.
• 30-day time-out: a longer pause recommended for players who have noticed their gambling habits changing and want meaningful time to reflect.

5. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available at ace37. When you self-exclude, your account is permanently closed, your details are flagged in our systems to prevent re-registration, and you will not receive any marketing communications from ace37. Self-exclusion is permanent and irreversible.

• To request self-exclusion, contact our 24/7 live chat support team. The exclusion is processed immediately and takes effect on the same day.
• Any verified real-money balance in your account (excluding bonus funds that have not met wagering requirements) will be returned to your last verified payment method within 10 business days of your self-exclusion request.
• ace37 uses technical safeguards to prevent self-excluded players from re-registering using the same identity or contact details. If you believe these safeguards have failed, contact our support team immediately.

6. Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, age, or experience. The earlier it is identified, the easier it is to address. The following are common warning signs that gambling may have moved from entertainment to a problem. If several of these apply to you, please reach out to our support team or seek independent professional help:

• Gambling with money set aside for essential expenses such as rent, food, or utility bills.
• Borrowing money from friends, family, or financial services in order to fund gambling sessions.
• Feeling irritable, anxious, or restless when not gambling, or when trying to reduce or stop.
• Chasing losses — continuing to gamble in an attempt to win back money that was lost in previous sessions.
• Lying to friends or family about the amount of time or money spent on gambling.
• Neglecting work, study, family responsibilities, or personal health in order to spend more time gambling.

7. Protecting Young People

ace37 is an adults-only platform. Players must be 21 years of age or older to register and use our services. We take our obligation to protect young people from gambling extremely seriously, and have implemented the following measures:

• Mandatory age verification during registration: all players must declare they are aged 21 or above, and must complete KYC identity verification that includes date of birth confirmation before withdrawals are permitted.
• If you share a device with younger household members, we recommend using your device's built-in parental controls or a dedicated parental control app to prevent access to gambling websites when the device is used by minors.
• Always log out of your ace37 account when you are finished playing, especially if your device is shared or accessible to minors. Never share your account credentials with anyone, including family members.

8. Reality Checks and Activity Review

Staying informed about your own gambling activity is one of the best habits a player can develop. ace37 provides tools that give you a clear picture of your betting behaviour, so you can make informed decisions at all times.

• Reality check pop-ups: a brief summary of your current session — including session duration, bets placed, and net result — displayed at intervals you choose (every 30, 60, or 90 minutes).
• Transaction history: a full record of all deposits, withdrawals, and bets available in your account dashboard, searchable by date range and game type.
• Account summary reports: on request, our support team can provide you with a personalised summary of your gambling activity over any period, to help you assess whether your play remains within healthy boundaries.

9. Getting Help

If you feel that gambling is negatively affecting your life — your finances, your relationships, your work, or your mental wellbeing — please do not hesitate to reach out. You are not alone, and help is available. ace37's support team is available 24 hours a day, 7 days a week via live chat, and can help you activate any responsible gaming tool immediately, including self-exclusion. Our team is trained to handle these conversations with sensitivity and without judgment.

You can also reach us by email at: [email protected]